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GENERAL CONDITIONS

If you are not happy with your VECTOR’S™ product you may return it to VECTOR™ for a full refund* on the product's price. This must be done within 14 days of the purchase. The product must be unused, with no sign of assembly and in new condition with original packaging and all accessories included. VECTOR™  does not accept crash damaged parts or items that have been modified in any way. We do not refund any shipping costs. Customers are responsible for repackaging of the product in such a way that it is returned in perfect condition.

*PLEASE NOTE: If the original packaging has been opened and other general conditions met, we will refund 99% of product's purchase price in case of bike kits, and 95% of the product's purchase price for other products sold by VECTOR™ to cover repacking and Q.C. rechecking costs.

 

RETURN & REFUNDS LIMITATIONS AND EXCEPTIONS:

We do not refund:

  • Customized products; for more info on this matter, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. ;
  • Used items;
  • Items altered in any way by the user; read warranty conditions;
  • Shipment costs;
  • Lost items, sent back by customers

For more info on return & refund policy contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

VECTOR'S™ WARRANTY CONDITIONS

(1) FRAME KITS

VECTOR'S™  frame kits are warranted for 24 months from original date of purchase. The cost of repairing/replacing custom paint is never included in frame warranty at any time.

TERMS OF WARRANTY

PLEASE NOTE:

  • This limited warranty does not apply to normal wear and tear, nor to defects, malfunctions, or failures of frame kits subjected to abuse, misuse, neglect, improper repair, improper maintenance, improper assembly, alteration, modification, and accident or other improper use.
  • Any alterations to the original design shall void warranty coverage.
  • VECTOR™ explicitly exempts from coverage any damage on frames and bikes used for stunt riding, rental programs, observed trials and any similar extreme riding or events.
  • Incidental and consequential damages are also not covered.
  • All freight charges (including but not limited to import/export fees and taxes) for warranty inspection and/or service will be borne by the original owner, not including return shipment for products replaced/repaired under warranty conditions, which will be covered by VECTOR™

VECTOR'S™ products are subject to the terms of the limited warranty. This warranty applies only to the original registered owners (customers) of VECTOR'S products and is not transferable. This warranty applies only to VECTOR'S products purchased directly from VECTOR'S™

To obtain warranty service, the original registered owner must provide detailed info on the damage (dated pictures and descriptions explaining the damage and its cause) and bill of sale (invoice) directly to VECTOR™. All labour charges for warranty service are the responsibility of the customer. VECTOR™ shall repair or replace all parts that are found by VECTOR™ to be defective and are covered by the limited warranty. All freight charges for warranty service will be borne by the customer.

This is the exclusive remedy under this warranty. This is the only warranty made by VECTOR™ on its frame kits and there are no warranties which extend beyond the description here in. Any warranties that may be otherwise implied by law including, but not limited to, any implied warranty of merchant ability or fitness for a particular purpose are excluded.

(2) BIKE KITS

 

Battery

Frame

Electronic

Motor

Brakes

Suspension

Crankset

Are warranted to be free from defects in material or workmanship for a specified period (listed below) from date of purchase. Subject to terms and conditions. For more details see below.

1 Year

(EU only)

 

2 Years

1 Year

1 Year

1 Year

1 Year

1 Year

 

i.    Battery pack

Lithium batteries require care and some maintenance to maximize life expectancy.  Abusing your battery will void your warranty.  See below for details.

PLEASE NOTE:

  • Warranty is void if battery is charged below 0°C (32 degrees Fahrenheit).
  • Warranty is void if battery is not charged every month and/or other battery pack handling, storage, and use guidelines and recommendations from Chapter 2, Chapter 5 and Chapter 6 are not followed. 

VECTOR™  retains the right to repair or replace battery at the sole discretion of VECTOR™. In the event that battery is not repairable, the battery will be replaced.

For international customers (outside EU) battery warranty does not apply.

PLEASE NOTE: All Lithium batteries must be shipped in accordance with all local, state, federal, and international laws. Please note that batteries cannot be shipped via air unless all legal safety precautions are taken and regulations are followed. For more info contact your local air freight company.

ii. Frame

The VECTOR™ frame is warranted for 24 months from original date of purchase. The cost of repairing/replacing custom paint is never included in frame warranty at any time.

iii. Electric Motor

The electric motor is warranted for 12 months from original date of purchase to be free of defects. 

In the event of a warranty claim requiring the electric motor to be returned to VECTOR™ customer is responsible for correct removal and shipment to VECTOR™. If there is any damage caused by improper removal, the warranty is void.

iv. Electronics
The electronics components are warranted for 12 months from original date of purchase to be free of defects.

In the event of a warranty claim requiring the electric components to be returned to VECTOR™ customer is responsible for correct removal and shipment to VECTOR™. If there is any damage caused by improper removal, the warranty is void.

v. Brakes

Brakes are warranted for 12 months from original date of purchase to be free of defects.  Normal wear of the brake pads is not covered. Warranty claims on components are made in accordance with component manufacturers guidelines. 

In the event of a warranty claim requiring the components are to be returned to VECTOR™. Customer is responsible for removal and shipment to VECTOR™.

vi. Suspension

Suspension units are warranted for 12 months from original date of purchase to be free of defects. Normal wear of the suspension, such as oil changes and leaking seals are not covered. Warranty claims on components are made in accordance with component manufacturers guidelines.

In the event of a warranty claim requiring the components are to be returned to VECTOR™. Customer is responsible for removal and shipment to VECTOR™.

vii. Crankset

The crankset is warranted for 12 months from original date of purchase to be free of defects.

Warranty claims on crankset components are made in accordance with component manufacturers guidelines.

In the event of a warranty claim requiring the components are to be returned to VECTOR™. Customer is responsible for removal and shipment to VECTOR™.

TERMS OF WARRANTY:

PLEASE NOTE: 

  • This limited warranty does not apply to normal wear and tear, nor to defects, malfunctions, or failures of bike kits subjected to abuse, misuse, neglect, improper repair, improper maintenance, improper assembly, alteration modification, and accident or other improper use.
  • Any alterations to the original design shall void warranty coverage. 
  • VECTOR™ explicitly exempts from coverage any damage on bikes used for stunt riding, rental programs, observed trials and any similar extreme riding or events. 
  • Incidental and consequential damages are also not covered.
  • All freight charges (including but not limited to import/export fees and taxes) for warranty inspection and/or service will be borne by the original owner, not including return shipment for products replaced/repaired under warranty conditions, which will be covered by VECTOR™.
  • Warranty may be voided if normal maintenance procedures are not followed.

Your bike kit is subject to the terms of the limited warranty. This warranty applies only to the original registered owner of a bike kit and is not transferable. This warranty applies only to bike kit purchased directly from and assembled by VECTOR™ or official VECTOR’S™ dealer and thus have a valid serial number (located below the seat of the bike).

PLEASE NOTE: 

To obtain warranty service, the original owner must provide:

  • Detailed info on the damage (dated pictures and descriptions explaining the damage and its cause), 
  • Serial number and 
  • Bill of sale directly to VECTOR™ via email and/or post. 

 

(3) OTHER PRODUCTS

For info on other products sold by VECTOR™, please send us an email ( This email address is being protected from spambots. You need JavaScript enabled to view it. ).

 

(4) WARRANTY CLAIM PROCEDURE: 

To submit a warranty claim, following steps must be taken:

1. The customer must provide detailed info on the issue via email to:  This email address is being protected from spambots. You need JavaScript enabled to view it.  in the following form:

ISSUE DESCRIPTION

  • Name and Family Name/ Firm of the bike kit’s owner
  • Full Bike Model
  • Serial Number
  • Description of the issue
  • Date of occurrence of the issue

2. Based on customer's issue description the Vector team will establish if the issue can be resolved at a distance (via email and/or phone);

3. If the issue cannot be resolved by the customer based on Vector detailed instructions, the customer will provide further info as directed by Vector (for example serial number of the issued part etc.);

4. Vector team will invite the customer to send the supposedly damaged part for inspection;

5. Vector team will inspect the returned part in a period of max. 4 weeks and send conclusion report back to sender via email or mail.

PLEASE NOTE:

VECTOR™ shall repair all parts that are found by VECTOR™.to be defective and covered by the limited warranty. All freight charges for warranty inspection and/or service will be borne by the customer, not including return shipment for products replaced/repaired under warranty conditions, which will be covered by VECTOR™.

6. If the product in question (or part thereof) is found faulty in terms covered by this limited warranty, VECTOR™ will provide repaired/replacement product (or part thereof). VECTOR™ will also cover the cost of return shipping to bike kit’s owner.

7. If the product (or part thereof) in question is found faulty by reasons not covered by this limited warranty, the customer will be informed of such. If repair/replacement is possible the customer owner will be given the choice to purchase replacement parts and/or order a repair. All labour charges, replacement part costs and shipping cost (including possible import/export charges) are the responsibility of the customer.

PLEASE NOTE: 

  • All labour charges, replacement parts and/or repairs that are not covered by warranty are the responsibility of the customer.
  • This is the exclusive remedy under this warranty. Any and all other remedies and damages that may otherwise be applicable are excluded including, but not limited to, incidental or consequential damages or punitive damages.
  • This is the only warranty made by VECTOR™ on its products and there are no warranties which extend beyond the description herein. Any warranties that may be otherwise implied by law including, but not limited to, any implied warranty of merchant ability or fitness for a particular purpose are excluded.

 

(5) DAMAGED PRODUCTS

If you have received a damaged parcel or if the products inside are damaged in any way, please provide detailed photos depicting the damaged package and/or damaged products and email them to:  This email address is being protected from spambots. You need JavaScript enabled to view it.  as soon as possible.

PLEASE NOTE: 

  • Damaged products may have to be returned to VECTOR™. Thus, please do not use products if they (or their package) appear damaged in any way, before receiving feedback from VECTOR™ on the issue. Used products cannot be replaced or reimbursed on the grounds of being damaged.

Always ride safely, taking care of yourself and others!

Dear visitor,

This website is the official website of the Polywarm Deutchland GmbH the owner of registered brand VECTOR™. We thank you for visiting our website and hope you have a pleasant experience browsing it. To ensure proper use and understanding of the materials published on the website and all its contents, we kindly ask you to read and acknowledge the notice below.

The information on this site is subject to the disclaimer, copyright notice and personal data protection information as provided below. By entering and using the VECTOR™, website or any of its parts, you agree with the terms and conditions contained in this legal notice. If you do not agree with them partly or in whole, we recommend that you do not browse or otherwise use the VECTOR™, website.

 DISCLAIMER

Any and all information on the VECTOR™, website is intended for informational purposes only and is not intended to construe any legal effects, unless explicitly indicated otherwise. The information on this website should not be understood and is in no way meant to represent an offer made by VECTOR™,.

VECTOR™, aims to provide updated and accurate information on the website. If the information nonetheless include errors and inaccuracies, VECTOR™, does not accept any responsibility or liability whatsoever with regard to such information.

Although VECTOR™, tries to minimize the disruption caused by technical errors, they cannot be fully eliminated. VECTOR™, does not accept any responsibility or liability for any damages caused by the functioning, malfunctioning, non-functioning or non-accessibility of this website.

VECTOR™, may relocate, alter or remove its website partially or as a whole at its own discretion at any time and without any prior warning or notification. VECTOR™,  is not responsible or liable for any consequences thereof.

Some of the products, product information and their representations on the website are only provided for informative purposes. Discrepancies between the appearance on the website and the actual products or product information may exist. Not all products are available in all countries, while in some countries they may be only available with certain specifications or configurations. For actual information on specific products or their availability and specifications in each country, please contact VECTOR™, VECTOR™ explicitly reserves the right to change the design, equipment and delivery specifications, at its own discretion, without any prior notification.

VECTOR™, website may contain links to other websites. VECTOR™, does not assume any liability or responsibility for the content, accuracy, availability, safety or any other aspect of these websites, entered through an external link on the VECTOR™, website. The use of third-party websites is subject to terms of use of the respective websites.

This disclaimer is not intended to limit VECTOR’S™ liability in cases when VECTOR™, is in contravention of any requirements pursuant to applicable laws, or to exclude its liability when it may not be excluded under the respective law.

 

COPYRIGHT AND OTHER RIGHTS NOTICE

All contents of the website, including but not limited to the text, graphics, images, photographs, files (video, sound, animation or other) and their layout on the VECTOR™,  website are subject to protection under copyright, industrial property and/ or other rights.

The trademarks represented on VECTOR™, website, including corporate logos and emblems, are subject to copyright, as well as the trademark rights of either VECTOR™, or third persons authorizing VECTOR™, to use them.

Any reproduction, technical or other manipulation, translation, or other use of the materials on this website is prohibited without the explicit prior written consent of VECTOR™.

The promotional materials published on the website are intended for your private use only and may not be used or distributed otherwise or for commercial purposes without the explicit prior written consent of VECTOR™,. In cases where prior consent must be obtained for the use of the materials, such consent shall cancel out the general consent included in this notice and shall clearly indicate any restrictions on use. In any case, the said materials may not be altered in any way and must include an acknowledgment of the source and information on VECTOR™ copyright and/or other rights.

VECTOR™ takes all copyright and other rights infringement cases under serious consideration. If you detect any use of VECTOR’S™ copyright or industrial property rights, contrary to this Notice, please contact us at  This email address is being protected from spambots. You need JavaScript enabled to view it. or any of our other given contacts. The infringement notification specifics shall be kept confidential vis-à-vis the alleged infringer.

 

CUSTOMER SUBMISSIONS

While under no obligation to do so, we do attempt to respond to questions and comments submitted via e-mail. Although we value our customers' feedback, please do not submit any proprietary information, suggestions or materials via e-mail or our website. We are not obligated to compensate you for such submissions, which will become the property of VECTOR™. By submitting such materials, you release your proprietary, intellectual property and all other rights. Material which violates or infringes upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, indecent or otherwise objectionable, which encourages conduct constituting a criminal offense, gives rise to civil liability or otherwise violates any law will not be posted on or transmitted via our website. We will not permit any conduct that, in judgment, restricts or inhibits others from using or enjoying our website.

 

PERSONAL DATA PROTECTION

As the safety of personal data is very important to VECTOR™, all legal requirements are complied with and both software and technical measures are used to ensure its safety and to prevent any unauthorized use thereof.

VECTOR™ can in no way guarantee personal data protection on other websites accessed through an external link on the VECTOR™ website.

Certain features of the VECTOR™ website may require visitors to provide some personal data (for example an e-mail address in order to subscribe to the VECTOR™  newsletter). In such cases, a notice on data protection is displayed when entering the relevant part of the website.

 

APPLICABLE LAW

This website (including these Legal Notices) shall be governed by German law. The German courts shall have exclusive jurisdiction over any disputes arising from this site.

You are kindly invited to inform us about any errors or inaccuracies on our website, as well as to ask us any questions you may have in relation to the respective Legal Notice, at  This email address is being protected from spambots. You need JavaScript enabled to view it.  or any of our other given contacts.

 

PRODUCT LIABILITY

VECTOR’s™  products (such as, but not limited to bike kits and frame kits) are designed for recreational and off road use only. Please consult your local authorities to find out the rules and regulations for electric vehicles. You should be at least 16 years old to purchase frame kits, bike kits, and other products sold by VECTOR™ . Always carefully read and meticulously follow instructions given in VECTOR™ (such as but not limited to Owner's Manual) and provided by VECTOR team. Regularly check for Manual updates. If you lack the mechanical skills and/or equipment/tools to assemble VECTOR’S™ products, please turn to a skilled mechanic for help and/or advice. If you are unsure of your or your chosen professional’s capability of proper assembly, we advise not to use VECTOR’S™ products. Please note that riding poorly (incorrect, incomplete or otherwise not properly) assembled bikes, can result in serious injury to yourself and others and/or property damage. VECTOR™ cannot take responsibility for poorly assembled bikes. Please read other legal notes and warranty conditions at our website (provided in the "Information" section in the footer of the website).

VECTOR™ can’t take responsibility for any personal injuries or property damage allegedly resulting from products sold through any of our channels of business. Users should use their best judgments when purchasing a product.

Motorcycle/electric bicycle helmets are an essential element of e-bikes safety and must be properly fitted and adjusted. Always wear an approved safety helmet while riding to protect your head from injury in case of an accident.

 

TAXES AND OTHER COSTS ON VECTOR’S™ PRODUCTS

Prices in the VECTOR™ store:

  • INCLUDE VAT (IF APPLICABLE)

If you are ordering products from any EU member state VAT will be charged with your products. VAT stands for Value Added Tax, a tax on consumer spending. It applies to all EU member states customers in the amount of 19% (German VAT) of the good's value. If you are customer outside EU, VAT will not be charged.

  • DO NOT INCLUDE Import costs and/or taxes

If you are ordering from a country outside EU, you will need to pay import costs and/or other costs and fees when importing your products to your country. All import taxes, fees and other costs vary by country and are the sole responsibility of the buyer (importer) and are not included in the shipping cost of the product. For info on import charges, please contact your country's customs office.

 

TRADEMARK

VECTOR™  is a registered trade mark, property of Polywarm Deutschland GMBH, Landshuter Allee 8-10, 80637 München, Germany

Always ride safely, taking care of yourself and others!

Vector Electric Bikes | Mature mechanical solutions combined with the advanced technology of electric components and more customer choices make the Vector
E-bike one step ahead of everyone else. Vector is e-bike without compromise.
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